FAQ

How long does delivery take?

Orders are typically delivered within 3–5 business days across the UAE. Delivery times may vary depending on your location and product availability.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Do you offer free shipping?

We offer free shipping on selected products and promotional offers. Shipping information will be displayed at checkout.

What payment methods do you accept?

We accept secure payments through Visa, Mastercard, Apple Pay, Google Pay, and other trusted payment methods available at checkout.

What is your return policy?

If you receive a damaged or defective product, please contact our support team within the eligible return period. We will review your request and assist you with the return process.

Are your products covered by a warranty?

Warranty coverage varies by product. Please refer to the product description page for warranty information, if applicable.

Do you sell high-quality products?

Yes. At Falgoni, we carefully select practical, reliable, and innovative electronics and home improvement products designed to enhance everyday living.

How can I contact customer support?

You can contact our support team through our Contact Us page or by emailing us at support@falgoni.com.

Do you ship outside the UAE?

Currently, we focus on serving customers across the UAE.

Can I cancel or modify my order?

If your order has not yet been processed for shipment, please contact us as soon as possible.