Return & Refund Policy
Last Updated: June 2026
At Falgoni, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we are committed to making the process smooth and straightforward.
Returns
- You may return most products within 15 days of receiving your order.
- Items must be in their original condition, unused, with all original packaging, accessories, and manuals included.
- Products that are damaged, missing parts, or used may not be eligible for a refund.
Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
Defective or Damaged Items
- If you receive a defective or damaged product, please contact our support team immediately with photos and a description of the issue.
- We will provide a full replacement or refund depending on product availability.
- Falgoni covers the cost of shipping for defective or damaged items.
Non-Returnable Items
Some items cannot be returned for safety and hygiene reasons, including:
- Opened electronics accessories if used
- Consumables (e.g., batteries, cleaning supplies)
- Gift cards
How to Return an Item
- Contact our support team at support@falgoni.com with your order number and reason for return.
- Our team will provide instructions for returning the product.
- Ship the item back to the address provided in the instructions.
Exchanges
- Exchanges are subject to product availability.
- If the desired product is not available, a refund will be issued.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
📧 Email: support@falgoni.com
🌐 Website: Www.Falgoni.com